Resolve tickets while
you sleep.

Connect Jira, Linear and Zendesk. AI reads every incoming ticket, groups the duplicates, drafts a runbook-backed resolution, and closes the easy ones automatically. Your team only touches what truly needs a human.

Watch it work
71%
tickets deflected
<15s
first response
24/7
always on

Connects to your existing stack

JiraLinearZendeskSlackGitHubGemini

Live demo

Watch a support queue clear itself

A canned scenario — tickets stream in from Jira, Linear and Zendesk. Watch the AI group duplicates, draft resolutions, auto-close the routine ones and escalate the rest. No real tickets are touched.

0Tickets
0Duplicates
0Drafted
0Resolved
0%deflected
Incoming tickets · Jira + Linear①
Click Start simulation to begin.
AI-drafted resolutions②
Drafted resolutions appear here as the AI reads each ticket.
Auto-resolve + human handoff③
Resolutions post automatically; risky ones wait for a human.

Canned scenario. No real tickets are touched.

Pipeline

How it works

Aggregate tickets from Jira, Linear and Zendesk. AI groups duplicates, drafts resolutions against your knowledge base and closes the routine ones. Your team approves or escalates the rest.

01

One inbox for every tracker

Jira (REST) and Linear (GraphQL) in one board, per-user accounts, tokens encrypted at rest.

Incoming tickets · Jira + Linear
jiraSD-412 Password reset email never arrives
linearENG-88 Export to CSV missing the total column
jiraSD-415 Checkout fails with 500 on Safari
jiraSD-418 Can't reset my password (duplicate)
linearENG-90 Dark mode toggle resets on reload
jiraSD-420 Reset link expired again
zendeskZ-771 Refund not received after 5 days
02

Group the duplicates

The same issue reported five times collapses into one thread. Your queue stops lying about its size.

Incoming tickets · Jira + Linear
jiraSD-412 Password reset email never arrives
linearENG-88 Export to CSV missing the total column
jiraSD-415 Checkout fails with 500 on Safari
jiraSD-418 Can't reset my password (duplicate)
linearENG-90 Dark mode toggle resets on reload
jiraSD-420 Reset link expired again
zendeskZ-771 Refund not received after 5 days
jiraSD-421 How do I change my billing email?
linearENG-91 Webhook retries stop after one 500
jiraSD-423 Password reset broken (same as SD-412)
zendeskZ-773 Where can I download my invoices?
jiraSD-424 Thanks, resetting worked now
28Tickets
→
19Duplicates
→
3Drafted
03

Runbook-backed drafts

The AI reads your past resolutions and help docs, then drafts a reply grounded in them — not a guess.

AI-drafted resolutions
Refund not received — Z-771
91%
1 grouped · high
Reasoning: Payment captured but refund stuck in 'pending' on the PSP. Needs a human to confirm the manual refund.
▸ Draft apology + issue manual refund
04

Auto-resolve the routine

Known FAQs and runbook fixes are answered and closed automatically. High confidence only.

AI-drafted resolutions
Password reset not working — SD-412
96%
7 grouped · medium
Reasoning: Known issue: SES sandbox rate limit. Runbook resolution available; 6 duplicates grouped in.
▸ Send fix steps + close 7 tickets
✓Auto-resolved · FAQ answered · ticket closed
05

Human handoff

Anything ambiguous or risky is escalated with full context to the right person — never silently closed.

Auto-resolve + human handoff
#support · truleno
Tickets AIAPP
Sign-off required — drafted a reply for Refund not received — Z-771:
Post reply + trigger refund on Z-771
✓ Sent by Paulo
✕ Edit
resolution · SD-412
› Post reply + trigger refund on Z-771
Reply drafted from refund-policy runbook
Refund request queued to billing
Customer notified · awaiting confirmation
✓ Resolved · first-response 0m 12s
06

Full audit trail

Every draft, send and close is logged. You always see what the AI did and why.

AI-drafted resolutions
▸Refund not received — Z-771approval
✓Password reset not working — SD-412auto
—Webhook retries stop — ENG-91noop

Pricing

Volume-based plans

Flat monthly price by ticket volume. No per-seat surprises.

Team
Up to 500 tickets / month
  • ✓Jira + Linear unified board
  • ✓Duplicate grouping and threading
  • ✓Runbook-backed AI drafts
  • ✓Auto-resolution of routine tickets
  • ✓Human handoff with full context
  • ✓Guided onboarding
Talk to sales
Business · Most chosen
Up to 2,000 tickets / month
  • ✓Everything in Team
  • ✓Zendesk + custom sources
  • ✓Priority auto-resolution tuning
  • ✓Per-team analytics and audit trail
  • ✓Enterprise SLA and priority support
  • ✓SSO and access controls
Talk to sales

Higher volume or specific compliance needs? We'll tailor an Enterprise plan for you.

Give your team their day back

30-minute walkthrough with our team. Bring a week of your real tickets — we'll show you how many Tickets AI would have closed on its own.

Schedule a walkthroughBack to Truleno